In a subscription economy, the barriers to customer churn are low. It has become increasingly important to nurture the customer relationship to ensure maximum mutual benefit.
Customer success managers need to actively oversee customer relationships to reduce turnover, increase existing revenue and influence new sales. To do this most effectively it is vital to have a full 360 degree view of the customer.
In today’s world, businesses generally have a variety of different systems that perform multiple functions (sales, marketing, customer support systems etc). The result is often a magnitude of data stored across different systems that often don’t talk to each other. To create a unified customer view you need to sync this data into one view that works for you and ultimately for your customer.
Introducing AppsForOps Timeline
AppsForOps Timeline provides you and your team a timeline of all activity with a contact or company to view and add to, right in your Microsoft Outlook inbox.
Activity could include emails, calls, tasks, notes and data flowing in from any of your existing systems: your sales, marketing, customer support systems and more.
It’s never been easier to see everything you may need on a contact or company to make the right decisions and act on as needed.
The way people communicate online is rapidly changing. First came email and message boards- then social networks took over.
The most recent development is messaging applications. People are spending more time than ever before using Facebook Messenger, WhatsApp, Telegram, and the like.
At the same time people are downloading and using fewer mobile apps.
Just take a look at the below graphic that shows the top 10 most used apps:
And with the rise of messaging platforms comes the rise of Chatbots.
So, what is a Chatbot?
Chatbots are computer programs that mimic conversations with people using artificial intelligence.
Chatbots provide a more human-like interaction and allow people to communicate with them in natural language.
They also provide opportunities for a user to ask questions and learn more and as a result that user has a more personalised engagement.
Why would you use a Chatbot?
One of the main drivers of Chatbots is messaging platforms.
Hooking a Chatbot into a messaging platform allows people to use services directly from the same interface they are using to talk to friends.
They don’t have to install and switch to a different app. It’s just there.
Delving into the world of Chatbots
Here at AppsForOps, we love tech and we are passionate about finding better ways to get things done: whether this be helping our customers to get immediate assistance or allowing them to check and action their tasks all via a conversation.
So with this in mind we delved into the world of Chatbots, added a dash of Artificial Intelligence (AI), and we created Ask Michelle and the AppsForOps Bot.
Ask Michelle is the AppsForOps customer service bot.
Ask Michelle enables you to learn more about AppsForOps and gets you the answers you need easily and quickly as we know your time is valuable.
Ask Michelle uses artificial intelligence to answer natural language questions. The best part? If she does not know the answer this time, she will the next. Ask Michelle gains knowledge over time too and, as with people, the more conversations she has, the better and more accurate her interactions become.
The AppsForOps Bot allows signed up users of the AppsForOps platform to view and action their tasks and more.
The AppsForOps Bot can be accessed through Facebook Messenger, Microsoft Teams and Skype.
The AppsForOps Bot uses artificial intelligence to allow users to retrieve and filter their tasks using natural language, for example you could ask the AppsForOps Bot to list your tasks for today or to show you your expense claim tasks. The AppsForOps Bot is even clever enough to detect which language you are speaking, switch to your language and continue the conversation with you.
Use Employee 360 to store all information on your employees: employment details including salary package information, bank details, emergency contact information, memorable dates, documents and more.
Employee Onboarding Wizard
There is an all new Employee Onboarding Wizard which makes adding new users a snap. You can enter all Employee details from scratch, use an existing Employee as a starting point or even use an Employee Template as a starting point.
You can check it out here:
Menu > Employee 360 > Create
AppsForOps User Type: Premium User vs. Standard User
Many of our customers and partners have asked us for the capability to restrict a user to just be able to see certain parts of the AppsForOps platform.
You may want a contractor just to be able to submit Timesheets or a company that you are doing work for to just be able to submit Task+ items. In both scenarios you may not want them to see any internal items like Newsfeed, Polls or even to be able to see Customer 360 or Employee 360.
The good news is that you can now do this by changing the user to a Standard User and then by selecting which of the following apps you would like them to see:
Directory, Expense Claim, Expense Pre-approval, Invoice, My Profile, Receipt & Bill, Scheduler, Task+, Timesheet and Travel Request.
This will restrict their AppsForOps access to just be able to see their task list and have access to the selected apps.
You can check it out here:
Menu > Employee 360 > Open an Employee record > Employee Details > AppsForOps User Type
Task+ is a single place for employees to manage and track all their daily tasks: assign tasks to yourself, colleagues or even friends, categorise, prioritise and set due dates and reminders on any of your daily tasks.
You can now assign Task+ items to internal or external users. There is no need for external users to be an AppsForOps user and you can secure external Task+ items with a security code via text message. You can now also associate Task+ items with a Project and you have the ability to create sub tasks of Task+ items.
Used to track and manage all types of time off in a business.
Time Off allows employees to digitally submit, track and get approval for their Time Off requests. It allows for Time Off categorisation, balance maintenance, customisable levels of approval and more.
Once a user comes back in from Time Off, AppsForOps automatically assigns a task to them to confirm that they took the Time Off as logged. This is a great way for people to update their Time Off should it not have been taken as planned.
We have now added an additional configuration option which will auto complete this step after a certain amount of days.
You can check it out here:
Menu > Administration > Select Time Off in the filter dropdown > Time Off Configuration